At jll5, your privacy matters. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have over your own information as a player on the jll5 platform.
A quick overview of our core privacy commitments. Full details are in the policy below.
All data transmitted between your device and jll5 is protected with 256-bit SSL encryption — the same standard used by major Philippine banks like BPI and BDO. Your personal and financial information is never sent in plain text.
jll5 does not sell, rent, or trade your personal data to third-party marketers or advertisers. Your information is used solely for the purposes described in this Privacy Policy and for operating the jll5 platform.
As a jll5 player, you have the right to access, correct, and request deletion of your personal data. You can also object to certain types of processing. We respond to all verified data requests within a reasonable timeframe.
jll5 uses cookies to keep your session secure, remember your preferences, and improve platform performance. We explain exactly which cookies we use and why — and you can manage your cookie preferences at any time.
Personal data collected by jll5 is stored on secure servers with access controls, firewalls, and regular security audits. Only authorised jll5 personnel with a legitimate operational need can access player data.
jll5 processes personal data in compliance with applicable Philippine data protection laws and PAGCOR regulatory requirements. KYC and AML obligations require us to collect and retain certain identity and transaction records.
jll5 ("jll5," "we," "us," or "our") is committed to protecting the privacy and personal data of all players who use the jll5 online casino platform at jll5.net ("the Platform"). This Privacy Policy describes how jll5 collects, uses, stores, shares, and protects your personal information when you register an account, make deposits or withdrawals, play games, or otherwise interact with the Platform.
This Privacy Policy forms part of the jll5 Terms & Conditions and should be read alongside them. By registering an account on jll5 or using the Platform in any way, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
jll5 processes personal data in accordance with applicable Philippine data protection legislation and the requirements of PAGCOR (Philippine Amusement and Gaming Corporation) as they apply to online gaming operators. We take our data protection obligations seriously and have implemented appropriate technical and organisational measures to safeguard your information.
Note: This Privacy Policy applies solely to data collected through the jll5 Platform. It does not apply to third-party websites or services that may be linked from the Platform. jll5 is not responsible for the privacy practices of any third-party services.
For the purposes of applicable data protection law, jll5 is the data controller responsible for your personal data collected through the Platform. As data controller, jll5 determines the purposes and means by which your personal data is processed.
If you have any questions about how jll5 handles your personal data, or if you wish to exercise any of your data rights as described in Section 11 of this Policy, you may contact our Data Protection team using the contact details provided in Section 14.
jll5 collects the following categories of personal data from players:
jll5 collects personal data through the following means:
jll5 uses the personal data we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, and authentication data |
| Age and identity verification (KYC) | Identity documents, date of birth, address |
| Processing deposits and withdrawals | Financial data, identity data |
| Anti-money laundering (AML) compliance | Financial data, transaction history, source of funds |
| Providing and improving Platform services | Gaming data, technical data, communications data |
| Responsible gaming monitoring and tools | Gaming data, responsible gaming settings |
| Customer support and dispute resolution | Communications data, account data |
| Fraud prevention and security | Technical data, financial data, identity data |
| Regulatory reporting and compliance | Identity data, financial data, gaming data |
| Sending service-related communications | Contact data, account data |
jll5 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
jll5 processes your personal data on the following legal bases:
jll5 does not sell your personal data. We may share your personal data with the following categories of recipients only where necessary and in accordance with this Privacy Policy:
jll5 engages trusted third-party service providers to assist in operating the Platform, including KYC verification providers, payment processors (GCash, Maya, BPI, BDO, Metrobank), IT infrastructure providers, and customer support platforms. These providers are contractually bound to process your data only on jll5's instructions and in accordance with applicable data protection law.
jll5 may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), law enforcement agencies, or other competent authorities where required by Philippine law, court order, or regulatory obligation. Such disclosures are made only to the extent required and in accordance with applicable legal requirements.
In the event of a merger, acquisition, or sale of all or part of jll5's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.
jll5 may share personal data with fraud prevention agencies and other online gaming operators where necessary to detect, prevent, or investigate fraudulent activity, money laundering, or other illegal conduct affecting the Platform.
Important: jll5 will never share your personal data with third-party advertisers, data brokers, or marketing companies. Your data is used solely for the operational and compliance purposes described in this Privacy Policy.
jll5 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
As a general rule, jll5 retains account and transaction data for a minimum of five (5) years following account closure, in accordance with Philippine AML regulations and PAGCOR requirements. Identity verification documents are retained for the same minimum period.
Gaming activity data and session logs are retained for a minimum of three (3) years. Communications data, including customer support records, is retained for two (2) years from the date of the last interaction.
Where personal data is no longer required for any lawful purpose, jll5 will securely delete or anonymise it in accordance with our internal data retention procedures. Anonymised data that can no longer be linked to an individual may be retained indefinitely for statistical and analytical purposes.
jll5 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform. The following types of cookies are used by jll5:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jll5 Platform. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate securely.
jll5 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While jll5 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jll5 will notify you and the relevant regulatory authorities in accordance with applicable law.
You also play an important role in keeping your data secure. Please ensure that your jll5 account password is strong and unique, and that you do not share your login credentials with anyone. If you suspect that your account has been compromised, contact jll5 support immediately.
As a jll5 player, you have the following rights in relation to your personal data, subject to applicable Philippine data protection law:
To exercise any of these rights, please contact jll5's Data Protection team using the contact details in Section 14. We will respond to all verified requests within thirty (30) days. In some cases, we may need to verify your identity before processing your request. Please note that certain rights are subject to limitations under applicable law, particularly where data retention is required for regulatory compliance.
The jll5 Platform is strictly intended for adults aged 21 years and older in accordance with Philippine law governing online gambling. jll5 does not knowingly collect personal data from any person under the age of 21.
If jll5 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the jll5 Platform, please contact us immediately using the details in Section 14.
jll5 employs age verification procedures during the registration process and may request documentary proof of age at any time. Providing false information about your age during registration is a serious breach of the jll5 Terms & Conditions and may result in account closure and forfeiture of funds.
jll5 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.
Where changes to this Privacy Policy are material, jll5 will notify registered players by email or by displaying a prominent notice on the Platform prior to the changes taking effect. Your continued use of the jll5 Platform following notification of any changes constitutes your acceptance of the revised Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how jll5 is protecting your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way jll5 handles your personal data, please contact our Data Protection team. We are committed to addressing all privacy-related enquiries promptly and transparently.
You may reach the jll5 Data Protection team via the live chat feature available on the Platform, or by email. Our support email address is displayed in the footer of this page. When submitting a data rights request, please include your registered username, the nature of your request, and any relevant details to help us process your request efficiently.
For responsible gaming concerns, self-exclusion requests, or related support, please visit our dedicated Responsible Gaming page.
jll5 aims to resolve all privacy-related queries directly. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in the Philippines.